VM Travel

Privacy Policy

Last updated: 12 August 2026

  1. Who We Are

This website is operated by VM TRAVEL – Agência de Turismo, Lda, a travel agency registered in Portugal under RNAVT 6014.

Website: www.vmtravel.pt
Email: info@vmtravel.pt
Address: Rua dos Altos, 75 – 1º, Dtº. Tras – 4470-235 MAIA – Portugal

VM TRAVEL – Agência de Turismo, Lda is responsible for the processing of personal data collected through this website in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection legislation.

  1. Personal Data We Collect

When you use our website, request information, make a booking or contact us, we may collect personal data necessary to provide our services, including:

  • Name and contact details, such as email address and telephone number;
  • Pick-up and destination information;
  • Travel dates and times;
  • Flight information where relevant to the booked service;
  • Number of passengers and luggage;
  • Information relating to special service requirements;
  • Booking and payment information;
  • Communications exchanged with VM Travel;
  • Technical information associated with the use of our website, where applicable.

We only request information that is reasonably necessary for the relevant service or purpose.

  1. How We Use Your Personal Data

We may process personal data for the following purposes:

  • Processing and managing transfer, chauffeur and travel service requests;
  • Confirming availability and reservations;
  • Organising and providing booked transportation or travel services;
  • Monitoring flights when required for airport transfer services;
  • Communicating with customers before, during and after a service;
  • Processing and reconciling payments;
  • Issuing booking confirmations, vouchers, invoices and other service documentation;
  • Responding to enquiries and customer support requests;
  • Complying with accounting, tax, legal and regulatory obligations;
  • Maintaining the security and proper operation of our website and services.

4. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

  • Performance of a contract or steps taken at your request before entering into a contract;
  • Compliance with legal obligations;
  • Our legitimate interests in operating, protecting and improving our services;
  • Your consent, where consent is required by law.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

  1. Payments

VM Travel may offer different payment methods through external payment service providers.

Payment transactions may therefore involve the processing of information by the selected payment provider under its own privacy and security policies.

VM Travel does not need to receive or store complete payment card details when these are processed directly by an authorised payment service provider.

6. Sharing of Personal Data

We do not sell personal data.

Where necessary to provide a requested service, information may be shared with trusted third parties, such as:

  • Drivers and transport providers assigned to a booking;
  • Payment service providers;
  • IT, hosting and website service providers;
  • Accounting and professional service providers;
  • Public authorities where disclosure is required by law.

Only the information reasonably necessary for the relevant purpose is shared.

Third parties processing personal data on our behalf are expected to provide appropriate data protection and security safeguards.

  1. International Data Transfers

Some technology or service providers used in connection with our website or business operations may process data outside the European Economic Area.

Where this occurs, appropriate safeguards required by applicable data protection legislation will be used where necessary.

  1. Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax and regulatory requirements.

Retention periods may therefore vary depending on the type of information and the nature of the service provided.

  1. Your Data Protection Rights

Under applicable data protection legislation, you may have the right to:

  • Access your personal data;
  • Request correction of inaccurate or incomplete data;
  • Request deletion of your personal data where legally applicable;
  • Request restriction of processing;
  • Object to certain processing;
  • Request portability of your data where applicable;
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at:

info@vmtravel.pt

We may need to verify your identity before fulfilling a request.

You also have the right to lodge a complaint with the competent data protection supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).

  1. Data Security

We implement appropriate organisational and technical measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

  1. Cookies

Our website may use cookies and similar technologies that are necessary for its operation or that help us understand and improve how the website is used.

Where legally required, non-essential cookies will only be used after obtaining the appropriate consent.

Further information is available in our Cookie Policy.

  1. Third-Party Websites and Services

Our website may contain links to external websites or use services provided by third parties.

VM Travel is not responsible for the privacy practices of independent third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.

  1. Children

Our services may include transportation of children when booked by a parent, guardian or other responsible adult.

We do not intentionally collect personal data directly from children for independent use of our services.

  1. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our services, technology or legal requirements.

The current version will always be made available on this website and the date of the latest update will appear at the top of this page.

  1. Contact Us

For questions concerning this Privacy Policy or the processing of your personal data, please contact:

VM TRAVEL – Agência de Turismo, Lda
NIF: 510 389 007 RNAVT 6014

Rua dos Altos, 75 – 1º, Dtº. Tras
4470-235 MAIA
Portugal

Email: info@vmtravel.pt
Website: www.vmtravel.pt